Privacy.

The Trustee for Abound Services Unit Trust(“Abound”, “we”, “us”) collects personal information when you contact us, enquire about a service, apply to work with us, use our family portal, or receive supports from us. We use that information to respond, deliver services, keep proper records, manage safety and meet our obligations under the NDIS Practice Standards and the Privacy Act 1988 (Cth).

What we collect

This may include your name, contact details, NDIS number, date of birth, support needs, funding details, enquiry notes, service agreement details, incident or complaint information, family contact details, worker application details and resume files. We only ask for information that helps us respond, provide supports, meet compliance obligations, or consider an application.

How we use it

We use your information to answer enquiries, assess whether Abound is the right fit, deliver supports, keep participant records, manage incidents and complaints, communicate with families, process worker applications, manage finance and meet legal, safety and NDIS obligations. We do not sell your information.

Where it is stored and shared

Enquiries and records may be stored in Abound's secure dashboard and related systems, including Supabase, ShiftCare, Xero, Resend and private file storage. We may send limited form and conversion information to Meta or analytics tools so we can understand which enquiries came from advertising. We use service providers only for the work they do for Abound, not so they can market to you.

AI handling

Participant-sensitive AI features are off by default unless Abound deliberately enables them after approving the participant data process. Public website AI is also off by default because visitors can type personal details into open question boxes. If enabled, AI is used only to help draft or structure information for human review. It is not used to make final clinical, medication, safeguarding, restrictive-practice or service eligibility decisions.

How we protect it

Access is limited to people who need it for their role. The dashboard uses authenticated access, role-based controls, private storage, server-side access to sensitive tables and audit logging where practical. We also keep secrets out of the browser.

Your rights

You can ask us what information we hold about you, ask us to correct it, or raise a privacy concern. Email info@aboundsupports.com.auand we'll respond as quickly as we can. Some records must be kept for legal, NDIS, safety, finance or service reasons.